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Aireo

AIREO is a B2B travel marketplace designed to streamline ticket bookings, administration work, and business reports. The platform digitizes essential travel operations such as flight, rail, bus and package bookings, agent-wise booking tracking, support ticket handling, and commission management. Built for scalability and ease of use, AIREO enables travel businesses to operate efficiently by offering real-time data access, role-based control, and a centralized system for agents and administrators.

Aireo

AIREO is a B2B travel marketplace designed to streamline ticket bookings, administration work, and business reports. The platform digitizes essential travel operations such as flight, rail, bus and package bookings, agent-wise booking tracking, support ticket handling, and commission management. Built for scalability and ease of use, AIREO enables travel businesses to operate efficiently by offering real-time data access, role-based control, and a centralized system for agents and administrators.

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About Project

AIREO is a centralized B2B travel portal designed to streamline operations for travel agencies, agents, and distributors. It offers role-based access with tailored features for Admins, Agents, and Distributors. The platform also supports domestic money transfers, and bill payments, with commission and credit limit management. AIREO includes a support ticket system and real-time reporting to enhance efficiency and transparency.

Travel & Tourism

Business

India

Location

Business Goal

“The primary goal of AIREO is to to provide real-time tracking of bookings, commissions, and financial transactions to improve transparency. Additionally, AIREO focuses on enhancing agent productivity by integrating support ticketing and credit management features. By delivering insightful reporting and analytics, the platform empowers travel businesses to make informed decisions while offering a scalable solution that grows with their needs”.

Project Highlights

  • Commission System for Agents
  • Credential Management Panel
  • Booking Cache Management
  • Action Logging System

Elevated the UI/UX

AIREO delivers a refined and user-friendly interface designed to enhance the experience for both admins and agents. The platform includes Select2 for advanced form controls, attractive and easy-to-use filters for refining data views, and auto-load on scroll for seamless content browsing. Loading animations and real-time feedback messages further contribute to a smooth and engaging user experience across all modules.

Key Challenges

Upgrade to PHP version

Migrating the existing system to PHP required code refactoring and compatibility checks across all modules to ensure smooth performance, security and support for new features.

Managing Agent Online and Offline Payments

Handling both online transactions and offline credit-based payments for agents demanded a flexible payment architecture with real-time status updates, transaction logs and admin-level control.

Multi-Stop Flight API Implementation

Integrating APIs that support multi-stop flight bookings involves complex data handling, dynamic route mapping and ensuring accuracy in fare calculations and seat availability.

PNR Hold and Confirmation Flow

Implementing a two-step booking process with PNR hold and generation after confirmation required careful synchronization with the flight API, along with user feedback mechanisms and error handling.

Our Solutions

The platform supports white-label integration by separating views and APIs. A custom flight booking module enables manual booking creation for offline or special cases. The built-in credential management panel allows seamless switching between multiple service providers (flight, bus, DMT) without code changes.

White Label Integration

White Label Integration

We developed a white-label version of the platform by decoupling APIs from the front-end views, allowing travel partners and agencies to offer their own branded travel solutions while leveraging the same robust backend system. This approach enabled quick deployment of customized portals with unique branding and domain support, all managed through a unified infrastructure. It significantly reduced operational overhead while allowing multiple brands to scale seamlessly without duplicating the core platform.

Custom Flight Booking Module

To accommodate offline deals and situations where real-time data may be unavailable, we implemented a manual flight booking module. This feature empowers admins and agents to create, manage, and confirm flight bookings manually, giving them full control over fares, PNRs, and ticket statuses. It’s particularly useful for negotiated fares or special customer requests that fall outside the scope of live APIs, ensuring uninterrupted service even when automated systems face limitations.

Custom Flight Booking Module
Credential Management Panel for Booking Services

Credential Management Panel for Booking Services

We introduced a centralized credential management panel that allows administrators to dynamically update and switch API credentials across services like flights, buses, and DMT bookings. This eliminates the need for hardcoding credentials and minimizes service interruptions when keys need to be rotated or vendors changed. The panel supports real-time updates without requiring code-level changes, providing greater flexibility and operational efficiency in handling multiple vendors and service providers.

User Action Logs with Timeline

To enhance platform transparency and accountability, we implemented a comprehensive action logging system that records all major user activities along with precise timestamps. This includes actions such as logins, bookings, edits, cancellations, and credential changes. The timeline-based interface offers an intuitive view of user behavior, helping administrators trace activities efficiently for support, audits, or security reviews, ultimately making the system more reliable and trustworthy.

User Action Logs with Timeline

Our Approach

To ensure smooth delivery and long-term scalability, we adopted a structured and collaborative development process. We focused on clear planning, smart communication features, and robust system architecture.

AI Chatbot & WhatsApp Integration

We advised the client to consider integrating an AI-based chatbot for FAQs and lead capture, as well as automated WhatsApp message systems for booking alerts, updates, and support communication.

Ticketing System for Issue Tracking

A built-in ticketing system was developed to log and monitor agent or system-related issues, helping the support team track resolutions and maintain service quality.

Continuous Feedback & Iteration

Throughout development, we followed an agile approach—delivering modules in phases, collecting feedback, and refining features based on real-world use cases.

Platform-First, Partner-Ready

We designed Aireo with a modular, API-first architecture that empowers travel partners to launch branded experiences effortlessly while relying on a robust, centralized backend system.

Technology Stack

  • CMS
  • Programming Languages
  • Database
CMS Technologies

Aireo Headless CMS

Programming Languages

Javascript

Programming Languages

React JS

Programming Languages

Tailwind CSS

Programming Languages

Node JS

Database Technologies

Mongodb

Database Technologies

Redis

Key Result

Reduction in manual admin work

Automated booking management and reporting tools significantly reduced manual efforts in handling data.

Enhanced Incentive Transparency

Agents clearly understood their earnings, leading to better motivation and trust

Streamlined Shipping Management

Dynamic Shiprocket token generation improved shipping management efficiency by 40%.

Improved Agent Engagement

The user-friendly interface, mobile-ready APIs, and quick support ticket system led to increased agent satisfaction and retention.

What Our Client Says

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